From a blocked agent
to a resolved answer
Six steps happen behind every question — from spotting who's available, to routing to the right person, to closing the loop and banking the knowledge. Here's the whole machine.
Orako always knows who's around
Every specialist has a live status — online, away, or offline — synced from Slack, Teams, Telegram and the dashboard. So a question is never fired into the void.
refresh token rotation?
It picks the one right human
Orako scores every candidate on expertise, ownership and live presence, then locks onto the best match. No @channel spray, no guessing — one message to the person who actually knows.
A conversation opens where they already are
Orako opens one conversation and mirrors it everywhere — the dashboard and the person's provider of choice. Answer in Slack, it shows in the dashboard. Same thread, both places, always in sync.
@Sarah — a decision needs you: should pending invites hold a seat?
One thread, as many questions as it takes
Real decisions have follow-ups. The agent can push several questions into the same conversation — so context builds up in one place instead of scattering across new threads and pings.
The answer flows straight back to the agent
The moment Sarah replies, Orako pushes it back into the agent's flow — right where it stopped. No copy-paste, no re-prompting. It reads the answer and keeps building.
Only accepted seats count. Pending expire in 7 days.
Closed, resolved, and banked for your team
The conversation flips to Resolved and the answer lands in your knowledge base with a confidence score. The next time any agent hits the same wall, it's answered instantly — nobody gets asked twice.